Terms of use
The purchase conditions (hereinafter the Conditions) set out below regulate the sale of products on the website "thecosmethics.com" or online store presented by NATURAL SMART BEAUTY SL, (hereinafter, NATURAL SMART BEAUTY), with registered office at Castelao 33, 32660 Allariz- Ourense and with email address info@thecosmethics.com CIF number B32460925.
Please read the Terms carefully before using this website. By using this website or placing an order through it, you accept the Conditions and agree to be bound by them, so if you do not agree with the entire content of the Conditions you should not use this page. Web. These Conditions could be modified at any time, with the Conditions in force at the time of use of the website being applicable.
1. Shipping
SHIPPING COSTS
REMEMBER: We will not ship your order if it only contains samples.
For international shipments you must contact us by writing an email to info@thecosmethics.com or calling us at 604029291.
Shipping of items purchased on thecosmethics.com is carried out by several courier companies. The customer's order will be delivered within the period stipulated by thecosmethics.com at the time of making the online purchase.
In order to avoid delivery incidents (such as wrong addresses, inability to find someone at home, etc.), it is essential to correctly complete the purchase form, and it is mandatory to provide a contact mobile phone number in the corresponding box and the DNI in the case of orders to the Canary Islands. Likewise, order tracking can be done through the website.
2. Exchanges and/or returns
A) For Spain and Portugal
Any item purchased that is not to the customer's complete satisfaction can be exchanged or returned within a maximum period of 14 calendar days from the day you receive your order. The return has a cost of €5 for collection and processing, which we will deduct from the amount to be returned, once we verify that the product has not been opened and has been returned in perfect condition.
To make the return, access the following link and follow the steps:
https://returns. turyelectro.com/ logisticstheco smethics
- Write the email with which you placed the order and add your order number in the following format: #T10000
- Select the product(s) you want to return and place them in a carefully packaged box.
- Download the return label and show it to your nearest Post Office when you drop off the package so they can scan it. You don't need to print it.
- When we receive it, we will check that it is in perfect condition and we will proceed to refund the amount, deducting €5 for collection and processing.
If your order has already left our facilities You must wait to receive it to proceed with the return.
If you receive a damaged, wrong or defective product Write to us at info@thecosmethics.com or contact us through Whatsapp 604029291 and we will take care of the entire process.
If you have any questions, contact us .
thecosmethics.com will not accept changes or returns that have not been previously communicated through the indicated channels.
The return will be effective in the same form of payment and will be limited to unused items that are returned in perfect condition, in the same conditions in which they were received. If payment has been made by transfer or cash on delivery, the client must include in the form the checking account number in which they wish to receive the deposit.
In the event that the return is for reasons not attributable to theCosmethics, which are due to a change of mind, failure to collect an order or an error on the part of the customer when placing their order.
In cases of returns theCosmethics will reimburse the customer for all payments received, except for shipping and shipping and collection costs if both procedures are necessary. The amount to be discounted will be the one indicated in each method of transportation.
NATURAL SMART BEAUTY SL will not accept returns sent postage due under any circumstances.
It is necessary to package the item(s) appropriately, in order to avoid possible deterioration of the product. In addition, it is essential that the following address appears on the outside of the package; To facilitate the process we attach a label with your orders:
THECOSMETHICS
Turyelectro Galicia, SL
Polygon PP SOUTH PPI -5 PLOTS 11-12
36418 O Porrino (Spain)
Telephone: +34 986912755
Email: info@thecosmethics.com
For any claim, the presentation of the purchase invoice is essential.
B) For the rest of the European Union
Any item purchased that is not to the customer's complete satisfaction can be exchanged or returned within a maximum period of 14 calendar days from the date of receipt of the order.
THECOSMETHICS
Turyelectro Galicia, SL
Polygon PP SOUTH PPI-5 PLOTS 11-12
36418 O Porrino (Spain)
Telephone: +34 986912755