In first person. Ainoa Álvarez tells you about her experience with our online advice

When we want to achieve effective and respectful care for our skin, there are many doubts that flood us. What type of products are suitable for my skin? What is the frequency with which I should apply them? Am I aware of my skin problems and do I know how to treat them? These are some of the questions we ask ourselves most and to resolve them we can opt for advice like the one we are going to tell you about now.

15 minutes for you, without obligation and free:

In our daily lives we apply products to our skin and adopt beauty routines that we think we know, but sometimes they are not the most appropriate products or do not respond to the specific needs of our skin. This could be considered one of the most widespread errors that are doing the most damage to our skin. Given these doubts, I decided to book an appointment for online advice at theCosmethics, a service that could help me with closeness and personalized attention.

Enjoying this consultation is very simple and available to anyone since it is completely free. My first step was to browse the website , finding said section in the drop-down menu . Once located, I did something as simple as clicking on the “book an appointment” button and a pop-up window appeared on my screen with instructions to carry out the next steps.

There were three professionals from whom I could choose to provide the advice, all of them members of the theCosmethics team and with experience in the field of cosmetics and beauty . By clicking on each of them, their availability schedule appeared and thanks to this I was able to choose the one that best fit my schedule, in this case Sofia. After choosing the professional and schedules, all that was left was to confirm and... appointment booked!

Sofia sent me an email that same day with the appointment details, date and time, and a link through which I could connect. Now it was my turn to write down all the questions I wanted to ask him and wait for the time indicated on the calendar.

It was a Saturday, there were a few minutes left until eleven in the morning and I was a little nervous because it was the first time I was going to participate in personalized counseling. I didn't know how we were going to develop it but I was sure that in the 15 minutes it lasted I would learn about cosmetics, care and my skin.

Sofía connected and from minute one she was interested in each and every one of my queries. One of the strong points of that appointment was that it began by creating a climate of trust and closeness, which calmed me down and made it possible for me to be honest and explain everything I needed.

One of her questions was: what is your skin type? A complex question that we all think we know but sometimes the answer is wrong. Don't worry, it happened to me too. After clarifying my skin type, he continued with the questions so that he could have a context to work on and, as his name says, advise. Do you put on makeup daily? What type of products do you use? How do you take care of your skin before going to bed? were some of them. And each answer was followed by a recommendation or guidelines with which to achieve radiant and healthy skin.

There were only a few minutes left until the session ended and Sofía decided to review everything that worried me, question by question, and give her final advice. It also helped me understand the importance of each of the steps that exist within a care routine and, what I found most interesting and important, knowing how to recognize when my skin is not receiving what it needs and how to solve this problem. To end the meeting and, after we had spent a few minutes of time, Sofía said goodbye telling me that she would send me an email with suggestions and guidelines that could help me.

That's how it was, minutes later I received a completely personalized message by email in which both observations and products from their catalog appeared that could respond to the needs of my skin. Furthermore, in the email the door was left open, allowing me to convey future doubts, encouraging me to book a new consultation if I ever needed it.

If you asked me for a review, I'm sure it would be very positive. An individualized, respectful, attentive consultation; That's how I could define it. A few minutes in which I was able to chat calmly with an expert and learn from her knowledge.

Would I repeat? Yes, now I know that all my doubts can be answered when I put myself in the right hands and Sofía, and theCosmethics, are.

What are its benefits? Well, mainly the consultation and resolution of doubts. What happens is that in the course of this you learn to know your skin and how to pamper it, you discover which products best suit your skin and care, you learn to detect misuse of cosmetics and, above all, you dedicate valuable minutes, something very important within the frenetic daily routines.

A personalized recommender without human contact:

But if this option does not convince you and you are looking for products that adapt and act directly on what you need, at theCosmethics you will also find a personalized and automatic recommender . An appendix to their website that will give you the appropriate answers.

Its strong point, in addition to its specific and personalized results, is its easy way of use. Everything works through selection buttons and different levels. A first level in which you must choose the part of the body you want to treat and for which you can find a wide range of products on the web: face, body and hair. Depending on your choice at this level, the remaining two will vary, necessary changes since in each area some results are expected and there are some concerns. Under the name "choose your concerns" you can select the problems you want to solve. Likewise, in the third level, "choose your goals", you can mark everything you are looking to achieve or that your body needs. Hydration, luminosity, calm, perfume... everything you want, at your fingertips!

Furthermore, it is very important to highlight that, although it may seem like a mechanical process, behind this process is a human team. A group of specialists who have tagged and indexed product by product creating the numerous combinations that can result from queries.

To think that it is an automatic response is to understand it as an empty process, the complete opposite of the true essence of this recommender.

Choices, proposals, unions and combinations fully studied to achieve personalized results that will bring out the best in your skin.

Article written by Ainoa Álvarez.