Return policy
To return a product you have a period of 14 calendar days from the day you receive your order. The return has a cost of €5 for collection and processing, which we will deduct from the amount to be returned, once we verify that the product has not been opened and has been returned in perfect condition.
To make the return, access the following link and follow the steps:
https://returns. turyelectro.com/ logisticatheco smethics
- Write the email with which you placed the order and add your order number in the following format: #T10000
- Select the product(s) you want to return and place them in a carefully packaged box.
- Download the return label and show it to your nearest Post Office when you drop off the package so they can scan it. You don't need to print it.
- When we receive it, we will check that it is in perfect condition and we will proceed to refund the amount, deducting €5 for collection and processing.
If your order has already left our facilities, you must wait to receive it to proceed with the return.
If you receive a damaged, wrong or defective product, write to us at info@thecosmethics.com or contact us via Whatsapp 604029291 and we will take care of the entire process.
If you have any questions, contact us .