Shipping: delivery times

I have not received my order, what can I do?
If the delivery time has exceeded the indicated deadline (varies depending on the shipping method chosen) please contact us . Check beforehand the delivery times of the different shipping methods here .

How can I track my order?
When your order leaves our premises you will receive a confirmation email; Afterwards you will receive a tracking email from the courier company with the data and delivery forecast. From that email and with the tracking code you can track your order at any time.

Causes of delivery delay:
- Causes of force majeure (blocked traffic/protests)
- Christmas campaign (last 72 hours), Black Friday and holidays

What is the deadline?
You can check all shipping times and costs here .

If you want to buy from a country in the European Union, do not hesitate to contact us so that we can inform you of delivery times and shipping costs.

Can I pick up my order at a Post Office?
Yeah.

I live in the Canary Islands, can I buy at theCosmethics?
Of course! For shipments to the Canary Islands you must take into account:

- You must add your ID, contact telephone number and personal data, so that the Transport Agency does not have problems when carrying out customs procedures, it may require these data, which is why they must be indicated.

- If your order is greater than €150, your order will have attached the declaration of what you are purchasing (DUA) and once you receive your order, there are many possibilities that you will have to pay the corresponding amount to the IGIC (for orders less than €150 this It does not happen).

- You must pay the AIEM if you buy products that are subject to it (regardless of the amount)

If you have any further questions, do not hesitate to contact us .